FAQ's

What is ShopZek?
ShopZek.com is an online store offering quality gadgets, car accessories, home products, personal care items and more at affordable prices with fast UAE delivery.
Do you ship all over the UAE?
Yes! We deliver across all Emirates — Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah & UAQ. Delivery time is usually 1–3 working days.
Do you offer international shipping?
Yes, international shipping is available for selected items. Delivery time varies by country.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email or WhatsApp. You can track your order through the courier’s website.
What payment methods do you accept?
We accept Cash on Delivery (COD) in UAE, debit/credit cards, and secure online payment options.
Do you offer returns or exchanges?
Yes! You may return or exchange items within 7 days if the product is unused, in original condition, and has all packaging.
What if I receive a damaged or wrong product?
Don’t worry — contact us within 24–48 hours with photos and we will replace the item or refund you.
How can I contact ShopZek support?
You can reach us via:
• Email: shopzek786@gmail.com
• WhatsApp: +971 54 544 90 42
• Or via the Contact Form page